Resolving SharePoint Sync Issues
If your SharePoint is not syncing, follow these steps to troubleshoot and resolve the issue:
Basic Troubleshooting Steps
-
Check Internet Connection: Ensure that your device is connected to the internet.
-
Restart SharePoint App: Sometimes, simply restarting the SharePoint application can resolve sync issues.
-
Verify File Upload Status: Check if the files you are trying to sync have been successfully uploaded.
-
Clear Cache and Cookies: Clear your browser's cache and cookies to eliminate any potential conflicts.
-
Contact IT Support: If the issue persists, reach out to your IT support team for further assistance.
Advanced Troubleshooting Steps
-
Sign in to OneDrive: Ensure you are signed in to OneDrive, as SharePoint sync relies on OneDrive.
-
Start OneDrive Sync: Start the sync for the OneDrive - RSG and check if that resolves the issue.
-
Manage Shortcuts: If you have multiple folders from the same site, create a shortcut for the root folder and use the 'Pin to Quick Access' feature in File Explorer.
-
Remove Shortcuts: To remove a shortcut, right-click on it, select OneDrive, and then choose 'Remove Shortcut'.
-
Use 'Move To' Feature: When moving folders, use the 'move to' button in SharePoint instead of dragging and dropping.
-
Avoid Shortcut and Sync Conflicts: You cannot have a shortcut and sync at the same time as it may cause issues.
- If you need to find any files/folders that have been modified during a set period when SharePoint sync stopped working.
- Run this powershell script
$startDate = Read-Host "Enter start date (MM/DD/YYYY)"
$endDate = Read-Host "Enter end date (MM/DD/YYYY)"
$folderPath = Read-Host "Enter folder path to search"
try {
$startDate = Get-Date $startDate
$endDate = Get-Date $endDate
} catch {
Write-Host "Invalid date format. Please use MM/DD/YYYY."
exit
}
Get-ChildItem -Path $folderPath -Recurse |
Where-Object {$_.LastWriteTime -ge $startDate -and $_.LastWriteTime -le $endDate} |
Select-Object FullName, LastWriteTime |
Out-GridView -Title "Modified Files"
9. Review modified files and add them to OneDrive.
10. Re-Sync or create a new shortcut for the SharePoint folder
File Explorer Specific Steps
-
Check Shortcuts in File Explorer: Ensure that no shortcuts in File Explorer are severing the connection to the SharePoint site.
-
Remove Shortcuts via OneDrive Web: Log into OneDrive on the web and remove any shortcuts that may be causing issues.
-
Pause OneDrive Sync: Pause the OneDrive sync and manually delete the problematic shortcuts from File Explorer.
-
Re-add Shortcuts: Re-add the shortcuts from the SharePoint sites and resume sync.
-
Move Shortcuts: Use the 'move' feature in OneDrive on the web to move the shortcuts to a new folder.
By following these steps, you should be able to resolve most SharePoint sync issues. If the problem persists, do not hesitate to contact your IT support team for further assistance.